Yes, But – Don’t Say That!

This workshop is designed to help you understand the value of using the correct words or phrases, especially when the conversation (or email!) is particularly important.    

What will I learn?
The core activity is considering whether certain phrases should be used or avoided.
You will examine different common words and phrases to discover their potential to reduce – or increase – conflict at work, at home or in the community.
You will take away an understanding of the impact that particular words can have on the result you seek, and will be able to consider the effect of the words you use in any conversation.
    

How will I learn it?
This workshop is built around a collection of words and phrases which delegates are asked to label “use” and “don’t use”.There is plenty of scope built in to the format of this workshop to go “off-piste” and to challenge Clive, to share your own reflections and experiences, and to introduce other words and phrases that you find positively or negatively powerful.Video clips, actual quotes and other material supply the words in question.
You’ll  be able to score your own responses, which provides the basis for a fun plenary session examining what individuals will be taking away from the workshop.

Prices
Early Bird rate available until 30 days before the presentation: £25 per person. After that, £30 per person.
Discount rate for students and people with disability: £22.50 and £27.00.

Venues

THE ISBOURNE

Tuesday 15 January 2019, 10am – noon
Tuesday 23 April 2019, 2pm – 4pm
Address: Isbourne House
3 Wolseley Terrace
Cheltenham GL50 1TH
Web: Yes, But - Don't Say That!
Email: info@isbourne.org
Phone: 01242 254321

SALES ACADEMY

Wednesday 20 March 2019, 10am – noon
Address: SA Towers
21a Welsh Street
Chepstow NP16 5LL
Web: http://www.salesacademy.uk.com/
Bookings email: bookings@osbornemediation.co.uk
Bookings phone: 07710 440492

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