Do you kick your dog?

As a workplace mediator I often ask new contacts a particular question.

A common reaction is surprise then denial – as if I had asked: “Do you kick your dog?”

The actual question is: “How does your business deal with conflict?”

Pretty much everyone must manage disagreements , bickering, arguments and sometimes even hostility.

Many prefer to avoid conflict, but that prevents any solution.

Others try to accommodate the problem, or become over-assertive, which means one wins – but the other loses.  And that old favourite, compromise, often leaves both sides dissatisfied, feeling they could and should have got a better deal.

The answer is collaboration, which allows both sides to take away a positive result in a win-win solution.

Workplace mediators provide a confidential, impartial and voluntary process in which those in conflict work together to produce their own sustainable solutions.    

© Osborne Mediation 2018